Purchase process for existing holdall users:
1) Take your existing holdall card and some ID that proves that you are employed by a company who is a member of the Employer Discount Scheme (e.g. current pay slip, letter from your line manager/supervisor, Official ID Badge) to the konectbus information desk at Norwich Bus Station.
2) Konectbus information desk staff will check your ID and will ensure that your company is part of the Employer Discount Scheme.
3) They will then take payment by cash or card for the ticket you wish to purchase.
4) Once payment has been taken, the information desk staff will add your new discount annual ticket to your holdall smartcard. If you are renewing an existing ticket in advance, be sure to let the staff know the date you want your new ticket to start so you can get a full year of use for your annual ticket.
If there is any problem with the supply of the card, you will be able to contact them directly either via their website at holdall.norfolk.gov.uk, email to firstname.lastname@example.org or telephone on 0344 800 8020.